We usually ship within 24 hours. If the order is received by 12 noon, we usually ship on the same working day. Delivery within Germany usually takes 2-3 working days. Delivery within the EU takes 5-7 working days. Worldwide delivery takes 1-3 weeks.

Returns are free within Germany for orders over €79. If you order outside Germany, you will have to cover the costs of the return. Please stick to the 14-day return period, as this is the only way to guarantee a smooth return process.

You have a 14-day right of return. If you would like to return your order, please write to us via the chat function or contact us by email: info@grayss.de. You can also register a return via your customer account.

After receiving the return, we check the condition of the goods; they must be in a re-saleable condition (unworn, no foreign odors, label must remain on). If everything is OK, you will receive your money back within 1-3 working days using the same payment method used to pay for the order.

What payment options do you have?

Can I keep my gift even if I return my order?

What our customers say

from 64 reviewsU.F.Maxi-Shopper

Suitable and given as a PICNIC bag 💖

SLGreat quality! Friendly customer service!

At first I was hesitant because I had never ordered a dress for an important event online before.
The order was delivered super quickly. Very pretty and high quality packaging. I am still positively surprised by the quality and the great and personal customer service. I even got a second one to try on and then sent one back without any hassle.
The dress is high quality. I am very small and slim and was able to adjust it to fit me easily with just a few stitches. It fits 'normally', as described, and the cut is really flattering. It really looks great.

I will order from this site again for the next event.

AnonymousAn extraordinary dress

Love at first sight! This extraordinary dress is an eye-catcher. The fit is perfect. I am thrilled!

Natalia PasternakNecklace Opal

Thank you, I am very satisfied

SonjaHandtasche Natalie

A beautiful bag for the summer with storage space for everything a woman needs on the go. Shipping was very fast. I am very satisfied☺️

AnonymousEarrings Drops

I was very happy about the beautiful earrings that came free with my order! Thank you!

AnicaOverall light blue

I am totally happy. Good workmanship and a very chic, comfortable jumpsuit.

Tatjana PustornakovaShort trench

Beautiful jacket, great quality. Fast delivery. Great packaging. There were also small gifts in the package, which also speaks of attention to customers. It was very nice. I'm sorry, the size doesn't fit me. I recommend buying.

AnonymHandtasche Natalie

The bag is of good quality, structured leather looks very high quality. The size is also just right. Classic color scheme with many possible combinations. Delivery was very quick.

AnonymLacerf Jumpsuit

Very high-quality, comfortable material, great workmanship. Looks great.

AnonymRock A-line army

Nice, flowing. Size S fit perfectly.

AnonymMoves cardigan light blue or lilac

Very good quality, nice feminine cut. Size S fit perfectly.

AnonymousSweater round neck

Very good, soft quality, does not scratch.

Caroline basket bag Borneo

A very nice summer handbag, high quality workmanship and a gift was included too!

AnonymousFree Jewel

Thank you for the quick delivery and the beautiful bag. I can highly recommend this shop.

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Germany (EUR €)

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We accept many of the common and secure payment methods such as Paypal, Klarna, Apple Pay, Google Pay, credit card and also purchase on account (via Klarna). In the event of a return, you will receive a refund to the payment method used within a few days.

Do you like the piece of jewelry? Then you are welcome to keep the gift. In this case, the refund amount will be reduced by the value of the gift.

Yes, we ship worldwide. Shipping via DHL within the EU costs €13.99. Shipping within the EU is free for orders over €149. The buyer is responsible for the cost of returning the goods within the EU.

Worldwide shipping via DHL costs €29.99. Worldwide shipping is free for orders over €199. Return costs are borne by the buyer.